RP
REBECCA P

1 reviews | Active since Oct 2015

13 Oct 2015, 09:36

*********** TECHICIANS

In July I had my S4 given in for repairs as it was loosing battery life and it had to be constantly charged. Davenport Cell C store booked it on my behalf. On receiving my phone I had the exact same problem. I was asked to book my phone again . Which I did. On receiving my phone there was still no change . The manager of Davenport asked me to book my phone on my own. This would be the third time I would be booking my phone . Upon receiving my phone after going in the third time , there hasn't been any improvement . Its been 4 months now and ive had endless problems as ive been borrowing a phone for work purposes. This has really set me back. Now im told by the manager of Samsung at River Horse Vallley , she will send a driver to fetch my phone and see if the device can be replaced... that will be the forth time my phone is going in. The techicians are very *********** . Seems like Samsung need their techicians upgraded.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply13 Oct 2015, 11:01
Official
Hello pasova1,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards

Samsund SA