*********** Staff

I booked my phone in on the 30-03-2015 at about 2pm for the cracked screen to be replaced. I then received a sms to say that my phone was done, That was 2 hours later. I then collected my phone the next day and luckily for me I checked the phone. I found that the screen was not correctly replaced. It was loose. They then said they would just fix it up. This was at 2pm. I waited till 5pm and still didn't receive my phone. As the technician then damaged the antenna then the charging pin. Then without consulting me, they just went ahead and replaced my main board. The manager is such a ***ard that he sent out his assistant to deal with me after i requested to speak to him. They then told me that they would backup my phone free of charge(WOW this is due to your staff incompetence). I should be grateful. This is absolutely disgusting that these people are working there without knowing what to do. Isn't a wonder people are all going over to Iphones cos your service is ****. I cant wait for contract to be renewed. Never again will I use Samsung. I would like to thank Shuaib and Ariel for at least trying to assist me. Samsung is ***!!!