*********** staff

I purchased an S8 on the 13th of Dec and phone broke on the 11th of Jan. After numerous attempts of trying to sort out this matter with Samsung call centre, head office and Clearwater Mall Samsung Shop I am now told that they are unable to fix the phone because the 1 month period has passed.

This matter was escalated to a so called "senior agent" Kagiso Pule who called after 2 days only to tell me that they cannot help because the 1 month has lapsed. Samsung staff is so *********** . They all say different things . The shop said I could report the phone within 3 months the call centre said I can report the phone within a month now Kagiso says its too late because the device is already broken.

The same training needs to be provided to all staff members across the board so they can speak the same language. I cannot be wasting my airtime, petrol and precious time because of the different information I am getting from different agents,

POOR SERVICE!!!!!!!!!