*********** staff

I have purchased a samsung galaxy s8plus on 5 May from Cellucity. Upon purchasing the phone i enquired if theres adh available for this device and i was told samsung does not have a product available yet and they are working on one. I found out in this week that there is a product available and that the first month is free but after that you must pay R69 per month. I went online dp get the ball rolling on this and we were told we cant get the product because the phones older than 2 months old. I contact samsung back and i ask them to clarify it so i was told i can still apply but i must send a picture of the front and back od the phone plus my proof of purchase. Today they phone me back and told me i cant get this product because the phone is older than 2 months. I ask to speak to a manager because i am picking up discrepencies. The consultant comes back and tells me no i can get the service for a once off fee of R1200. So my question today is why must i get treated different to other clients. Yesterday i could do it for R69 a month now today i cant. I requested to speak to a manager again and was told the manager is too busy and will phone me on monday. I dont understand why the managers are always so busy yet we know they are only avoiding the client. I am fedup of poor service and i will fight for my right for as long as i need to.