*********** SERVICE AGENT

I personally called Samsung customer service Friday week to report my washing machine. They referred me to a service agent closer to my area that's 20km away (Nelspruit) from White River where I live,who was going to call me within 48hours. Having received no call, I called Early Appliances( agent) on Tuesday late afternoon, last week. Anita was very helpful and was going to a send a technician the following morning as soon as one of their vehicles was repaired.The technician arrived at my home at midday after gaining access to my estate 45mins prior.It takes 7 mins max to get to my home in the estate. When he arrived he had such attitude when I enquired why it took long and he told me he attended to a white client in the estate first.Without doing much apart from asking me what's wrong and switching on the machine. He said he will order a part that would take 3 days. On Monday (3 days ago)Samsung called me (8.35am) to assure me the technician would be at my home early morning.10mins later l received a call from the agent that they were coming.The technician arrived just after 4pm. He checked it then said unfortunately it needs the workshop.I am still waiting for collection.