*********** Samsung consultant at MTN store in Galleria

<p>I visited the MTN store in Galleria mall on Saturday which had left me angry and irate the entire afternoon after I had received pathetic customer service from the Samsung consultant whose name is Fathima. After walking into the store we were greeted by this young lady who had asked us what we here for to which we had informed her we were there for an upgrade. She had informed us that that both the MTN consultants were currently busy and we had to a wait a bit to which she pointed where we needed to go. After patiently waiting for 45 mins we had noticed that the MTN consultants had assisted customers that had come in after us. I had approached Fathima and had asked her what the process was as we were waiting a while to be assisted only to see others were being seen to before us. She informed us with such an attitude that there was a line right in from of the store which we needed to follow. I then asked her why did she tell us to stand by the consultants instead of the line. She then said it was because I didn’t as**** At this time I was already ****ed off as my time had already been wasted and furthermore I was given such attitude which I did not deserve. She then tells us "sorry" which no empathy at all. This girl has no customer service etiquette , no people s****s , not presentable at all and is a poor reflection to your store. This consultant is just passing time by standing and looking pretty and chatting with her colleagues and not concerned about assisting customers. I am not the only one that she had left irate that day as there were other customers that had walked away from the store. Some customers had MTN package related and samsung queries and all she did was say to them that she doesn't know or they do not offer it. This girl is absolutely *********** in her job and a poor poor reflection of your company and the MTN store !!!! SAMSUNG YOU NEED TO ENSURE PROPER S****ED PEOPLE ARE REPRESENTING YOUR BRAND AS THESE PEOPLE STAND IN THE FRONT OF THE STORE AND PORTRAY AN IMAGE WHICH IS CLEARLY NOT WHAT SAMSUNG OR MTN IS ABOUT!!</p>