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Reza A

1 reviews | Active since Jun 2020

28 Jun 2020, 21:10

*********** Samsung Call Center Stafd

I have a cell A70 purchased in May 2019. In December 2019 the cell went in for repair. It is July 2020 and I have only had my cell for a month. They keep sending to WeFix for repair and the phone still has the same fault. This is a contract phone so every month I keep paying the installments.

The Samsung Call centre is useless. I keep calling to ask what's happening and they never know.

I have people never come across a call center personal that is this incomperant.

0
Replies (4)
Samsung South Africa
Samsung South Africa's reply28 Jun 2020, 21:14
Official
Good day Reza,
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. 

We apologize for the inconvenience caused.
  
A senior customer service executive will contact you with further advise on this matter. 
 
Regards,
SamsungSA:
SS
RA
Reza A's update28 Jun 2020, 21:24
Reviewer Update
I have spoken to your Escalation Supervisor 2 weeks ago. Does not have the decency to call me back or answer my calls. I have been fighting this battle for 2 months.

They (call centre) staff are not helpful and not professional.

Persons that were handling my case:
Call Centre consultant - Lindale
Escalation Supervisor - Thabelo

I have emailed all my job cards which now stands at 8 booking for 1 cellphone in 7 months.


Samsung South Africa
Samsung South Africa's reply28 Jun 2020, 21:28
Official
We apologize for the inconvenience caused.

We are escalating your issues to the Voice of Customer Manager.

Regards,
SamsungSA:
SS
RA
Reza A's update14 Jul 2020, 01:02
Reviewer Update
Still after 3 weeks, I was promised a replacement phone. Last week a supervisor contacted me to say he would have a new phone available ASAP. He promised to call me back by end of business. Still nothing.

Due to this my small business has lost loads of money. The phone has been in for repair for 7 months and gor 7 months I have paid my contract. I have been using a Samsung A5 taken out on contract in 2016. This phones battery dies half way through the day, looses signal, cannot handle multiple calls.

Samsung keeps giving me a story of the phone is being replaced, we waiting on a phone.

This is how bad the call centre service and Samsung Technical support is, that they cannot find a phone to replace my broken phone.

Same person in call centre handling my case:
Consultant : Lindale
Supervisor : Thabelo
Call centre number: ***4

I cannot get through to someone with real authority...