EVDM
Elaine Van Der Merwe

1 reviews | Active since Jul 2017

16 Feb 2021, 08:56

*********** people working for this company

My husband has 4 cellphones on 1 contract with MTN, he upgraded 1 cellphone in December 2020 which is my eldest son's phone (he is a student). He was told to register online for a Samsung TV which he did on 9 December 2020, we uploaded the cellphone invoice in my husband's name and the TV License also in my husband's name, I have phoned them numerous times to find out when the TV will arrive because they said 6-8 weeks. First I was told the TV License isn't valid because it should be in my son's name, on Friday 12 February 2021 I phoned and was asked in whose name the cellphone contract was, I said my husband and then we were told by that person that he would refer it to the correct department because they should accept the TV License in my husband's name if the cellphone contract is in my husband's name. Today is 16 February 2021 and we are still waiting for Samsung to phone us.

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Replies (3)
EVDM
Elaine Van Der Merwe's update17 Feb 2021, 18:25
Reviewer Update
I really don't understand why you still ask *********** people to phone and sort out a problem, especially if they don't want to help. Passed pathetic service, I want management or top management to phone and sort out this problem. I've delt with enough idiots and unhelpful people, DONE!!!!!!!!
EVDM
Elaine Van Der Merwe's update17 Feb 2021, 18:26
Reviewer Update
It seems like there are more complaints about the company service than any joy ????????????????????????????
EVDM
Elaine Van Der Merwe's update18 Feb 2021, 18:29
Reviewer Update
JUST AS I THOUGHT, YES YOU HAVE BEEN IN CONTACT WITH ME BUT THE MATTER ISN'T RESOLVED, SO YOU THINK BECAUSE YOU CONTACTED ME THE MATTER IS RESOLVED WHEN YOU HAVE DONE JACK ABOUT IT.

PLEASE EXPLAIN HOW THIS WORKS????