*********** CSE

Samsung South Africa has confirm on this website that my problem was solved by one of their Customer Service Executive, which is totally not true! Sthembiso phoned me on the on the 06/08 to tell me that my phone was ready for collection at powercare as they took it to another repair center to be fixed, now when i phone powercare to confirm when i should come and collect, they dont know anything about it and they were not aware that my phone was coming back to their store. i have been trying to get hold of sthembiso since last friday and i even sent him emails, he is not responding, hes not returning my calls. everytime i phone him im told that hes on another call. i just dont understand what could be the problem, and Samsung Customer Service Executive is just a fancy title as people like Sthembiso dont meet the expectations! can somebody tell me where and when i should collect my phone??? even today i called him and he was still on another call. please dont confirm here that my query has been solved while it is not! the reference i got on email from Sthembiso is ***