*********** / Bad Service / Reluctance to give any HONEST feedback to customers.

This is a review of the worst customer service mamparas in South Africa. This comes after days of calling and trying to signal my reluctance with their "tellus@samsung team" to resolve my complaint in the required timeframe.

Samsung SA merrily hands out these R6000,00 vouchers to customers wants to purchase a major appliance from them. However, the catch is you can NOW only use this voucher to purchase another Samsung product on their ONLINE store.

- firstly when you try to register this voucher on their website - it doesn't work and only the next day you get feedback from this enormous / reputable company with the required voucher number. (So their IT processes don't work basically) - the best TV's are on the special sale at most retailers in South Africa BUT you cannot use this voucher in store. You can only use it on THEIR online despite all the sales taking place around you.

Now let me explain where my problem started on Tuesday 24 November 2020 - I saw the specific TV I wanted to buy on their website under the "Black Friday special" - I wanted this as a graduation present for my son and we started this process to procure this TV from 16:00 till 19:00 with no success. - we used different cards / different laptops because we were so excited to use the R6000,00 voucher to purchase this amazing TV. - NOTHING WORKED FOR US AS A FAMILY. - we then called their call centre for assistance and on two occasions from 16:00 to 19:00. - both directed and assisted us with online transaction but it mention the same error message. - later we took a screenshot and they the consultants requested sent the email to *** for comment. - to date I NEVER received any formal response from this email correspondence - why this problem occurred. - one of their consultants on the Tuesday night offered to assist us and take this matter up with his "supervisor". and give me feedback on Wednesday how to resolve this problem. - you guest correctly - I got no feedback from this consultant but I rather made several calls to ***4 to get hold of him and get a supposed response from his supervisor. -around 12:00 on Wednesday I went onto the website again attempting to purchase this TV again on my own rather - to my horror I now realised this TV was sold out. - I called the consultant again and he kept me on the line speaking to his "supervisor". After waiting for good couple minutes on the phone. - his brilliant response was my supervisor says " the reason you could not purchase the TV the previous day - is because it was out of stock already. - really ? really ? really? several calls plus a calls the following day to tell me they are out of stock - I buy product online from many retailers and all would immediate indicate to you before even adding the product to your cart - it is OUT OF STOCK. WHAT MAKES Samsung system any different. LAME EXCUSES TO COVER THEIR ASSES. - now the next round of fun starts - I had to write an email to *** summarising my encounter with their sales consultant and supervisor. - general public please avoid this process because they don't even read your complaint in context. I had to make several calls again on Wednesday to call centre to explain my problem / issue. - on Thursday morning I get a call from a certain Tsogo from the tellus department. - he was very sympathetic to my problem and he now was going to attempt to resolve my matter with the hierarchy. - Thursday afternoon Tsogo gets hold of my wife on the landline at home / not me the respondent to say basically he agrees with the supervisor that the purchase could not go through because it was out of stock. she tells him emphatically to call me directly to relay this problem. obviously this never happened. - I have made several calls TODAY via the call centre to get hold of Tsogo and ask for his explanation to me again - NO RESPONSE TO DATE FROM HIM. - I went further and attempted to get hold of a certain big chief in Samsung, Cleo to call me. - this has also fallen on deaf ears. - I communicated via their call centre again this morning and asked them to send email comms to Cleo and Tsogo to call me at 15:30 this afternoon for a civil discussions on this matter. (This never took place - Ahaa perhaps their emails comms are also offline I suppose). - I subsequently dropped two emails again to *** - no response again. (altogether 3 emails sent to this email address - only one got answered). Again proofs to me their is no tracking process at their tellus department) - (I have offered my R6000,00 voucher as an act of donation to any charity of their liking because of their poor customer care service).

This is my way of showing big companies that your poor customer care responses does not bode well for you - I will make sure everyone in my social circle get to know about this ordeal and what your brand stands for.

Regards

Allie Rawood (you have all my details)