*********** and rude!!

Samsung Active watch broke. Two days after year guarantee. I took watch to New World. Which sent it to Samsung Pretoria Hillcrest. I paid R6131.10 for a R7199 watch to be repaired on 11 Oktober 2021. They said will take 10-15 working days. It took 20 working days. BUT I received a black watch instead of Rose Gold. Technician Jonas said he will order the Rose Gold but I may wear the watch till he received the Rose Gold. I phone numerous times, each time he told me it is on order. I also sent Nono a lot of emails. They did not even answer most of the time. On the 15th of December Nono said she escalated everything to the manager Louis. I did not hear anything from him on 20 Dec, he also did not reply. I phoned him. He was very rude and said he will have it on 24 Dec. I went there on the 24 the and Jonas replaced it. On the 28 th it broke again. I did sent Jonas an email. he said I do have a 3 months warranty and that I must bring it back. I took it back after I returned from holiday. Jonas said it will again take 2 weeks. I asked to speak to the manager. Jonas was very helpful and took me to him. When Jonas told him who I was, he turned his back on me said it was my fault it broke (I promise it was not) and that I must pay again R6000 for it to be repaired. He said Nono will sent a quote. I decided to rather leave before I said something nasty. Never in my life did I meet such a rude manager. How Samsung could appoint him only they will know. After 5 days I phoned them to ask for the quote. All of a sudden I need to pay an amount again to receive the quote and damage report. When I spoke to Louis and said I will Hello Peter them, I received it that afternoon. He just put the phone down , not even said goodbye. Very very very rude, unprofessional and useless