1 reviews | Active since Feb 2016
*********** and Poor Service
Took my Samsung Galaxy 6S Edge in for a cracked screen repair. Informed to bring the phone in for the repair. On arrival was informed that the wrong colour screen was obtained and must come back another time when they have the correct screen. took it back a week later and phone screen was replaced. received phone back and the microphone and speaker were damaged after screen repair. Had to take phone back to get that repaired. Few days later got the phone back and the auto screen dim during calls was not working after microphone and speaker were repaired. Took the phone back and I were informed that they have to re-install all the software. Was later informed that it seems to be a mainboard problem and must be replaced. Waited 3 weeks for the main board and took phone back. got phone back 3days later with incorrect/smaller main board installed as well as back glass damaged and microphone damaged. Informed them of these problems and were told had to bring phone back later to install correct mainboard and fix back glass and microphone.<br> Taking the phone in and collecting on numerous occasions due to poor workmanship is for my time and costs. Samsung merely apologise and that is that.
Dear Valued Customer
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customer division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
your reference number :***
Kind Regards
Samsung Team
Dear Valued Customer
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customer division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
your reference number :***
Kind Regards
Samsung Team
