*********** and Bad Service

It is with great sadness that I have to discover how you treat your customers. A big brand which is one of the leading brand in SA market to carry out a service like the one I am experiencing. You are not only degrading the brand but also losing out on valuable holders to the business, being us as customers due to staff that are employed to represent the brand and who are doing the opposite. I sent out my cellphone for repairs, paid for spot check there after I received a quote which I paid in full. I sent proof of payment as requested. There was no courtesy from their side stating they have received the payment, had to do numerous follow ups for their confirmation . It is now 8 weeks and I keep being sent back and forth from Tygervalley store Capetown to their call centre by different agents in Johannesburg. Further I spoke to the Regional manager as told and she has done nothing but add lies everytime I make contact with them. What is disturbing is that for all these lies they doing, they have no decency to communicate. It's been false promises that these unprofessional have been and still giving me.