Incompetence - SAMSUNG LOST MY DEVICE

Good day, can someone at samsung please contact me. my phone has been with samsung for 3 months. long story short they closed a branch and never informed their customers. I had to waste my time and make calls every second day to find out where my phone is ?????!!! after they lost it they assured me it was found. now it has been a week later and no courier company has contacted me to delivery his phone as arranged with Shaun Reddy. Today i phone the service department again to find out where is my phone and I was kept on hold for more than 10 minutes. This is unacceptable and i feel like reporting my phone ****** at this stage. Please contact me urgently. ANOTHER WEEK LATER AND NO - ONE HAS CONTACTED ME SINCE MY LAST POST. TODAY WHEN I PHONED SAMSUNG THEY STILL HAVE NO IDEA WHERE MY PHONE IS. AFTER I WAS TOLD THEY WILL DELIVER THE PHONE. IT SEEMS LIKE YOU ARE WAITING FOR ME TO FORGET ABOUT A PHONE WORTH R5000 AND A PHONE I AM STILL PAYING FOR!!!!!!!!! I HAVE NEVER BEEN TREATED SO BADLY. I WILL BE REPORTING MY PHONE AS ****** TOMORROW. This will be the third time I am reporting Samsung on this matter. Still no answers. They keep on bull****ting me. Case number 326/11/2017 _Phone ******