KP
Kyle P
1 reviews | Active since Sept 2015
11 Jan 2021, 16:39
incompetence, failing to deliver, **** promotions and lies
10 Calls later no response, every time i call i get told i will call you back, its been over a week. more than 6 weeks later i have note received my TV from the purchase of my new note 20 5g phone, i am starting to believe that Samsung is running **** promotions and are lying to their clients.
Helpful (0)
Replies (8)0
Replies (8)
Samsung South Africa's replyOfficial
11 Jan 2021, 18:29Good Evening kyle,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's reply11 Jan 2021, 18:29
Official
Good Evening kyle,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's replyOfficial
12 Jan 2021, 10:29Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply12 Jan 2021, 10:29
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
KP
Kyle P's updateReviewer Update
12 Jan 2021, 10:37Please can someone contact me, and when will feedback provided. Is there a reference for this escalation??
KP
Kyle P's update12 Jan 2021, 10:37
Reviewer Update
Please can someone contact me, and when will feedback provided. Is there a reference for this escalation??
Samsung South Africa's replyOfficial
12 Jan 2021, 15:18Good Day Kyle,
Your concerns have been duly noted
Kindly note that your claim registration was previously rejected, however we have received correct documents yesterday. Claim has been revalidated and approved.
Thank you for your patience and understanding.
Your concerns have been duly noted
Kindly note that your claim registration was previously rejected, however we have received correct documents yesterday. Claim has been revalidated and approved.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply12 Jan 2021, 15:18
Official
Good Day Kyle,
Your concerns have been duly noted
Kindly note that your claim registration was previously rejected, however we have received correct documents yesterday. Claim has been revalidated and approved.
Thank you for your patience and understanding.
Your concerns have been duly noted
Kindly note that your claim registration was previously rejected, however we have received correct documents yesterday. Claim has been revalidated and approved.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
KP
Kyle P's updateReviewer Update
12 Jan 2021, 15:26Please do not close this complaint! Until I receive the email link and voucher code i will not be running after Samsung again. This is not considered done yet
KP
Kyle P's update12 Jan 2021, 15:26
Reviewer Update
Please do not close this complaint! Until I receive the email link and voucher code i will not be running after Samsung again. This is not considered done yet
Samsung South Africa's replyOfficial
13 Jan 2021, 08:30Please note that from our side the shipping for your order has been requested.^NM
Samsung South Africa's reply13 Jan 2021, 08:30
Official
Please note that from our side the shipping for your order has been requested.^NM
KP
Kyle P's updateReviewer Update
18 Jan 2021, 09:27Hi can I please get a call from Samsung on this i have not received information on any shipping and whats going on with my delivery
KP
Kyle P's update18 Jan 2021, 09:27
Reviewer Update
Hi can I please get a call from Samsung on this i have not received information on any shipping and whats going on with my delivery
KP
Kyle P's updateReviewer Update
18 Jan 2021, 20:21Please can I have and an actual tracking number or reference for this, its already been 6 weeks
KP
Kyle P's update18 Jan 2021, 20:21
Reviewer Update
Please can I have and an actual tracking number or reference for this, its already been 6 weeks