INCOMPETENCE AT MM All Electronics based in Rivonia which unfortunately represents "Samsung"

On Fri, Mar 24, 2023 at 3:36 PM Rowann Singh <***> wrote: SAMSUNG,

Technical aspect raised: Samsung Z FLIP 3, protective screen creating air bubbles due to folding, and air bubbles only on the fold!! I am significantly ****ed off at the treatment Received trying to complete a job card Today at this "place of business" called MM electronics. If you wish to have MM electronics be the ONLY business that is able to support technical aspects of Samsung products, please invest in making sure the staff at MM electronics is competent, and can speak English!! Have respect for customers! Have respect for customers' time! Do not discriminate against the colour of my skin!! Do not waste working individuals' time! and TRY COMPETENCY!! AS YOU CAN SEE FROM BELOW email correspondence, THIS TIA is telling me they have the "part" and It will be 2 to 3 hours of my working time to complete this SAMSUNG responsibility job card and I must "be there on Friday morning", technicians request. I was there at 9:15 am this morning and left at 9:30 am, whereby the consultant confirmed to "SEE ME JUST NOW" and "there is NO PHYSICAL DAMAGE TO MY MOBILE DEVICE" - I SIGNED THE LEGAL DOCUMENTS WITH HER, INFRONT OF HER AND SHE AGREED AND INSPECTED AND TOOK OVER MY PHONE INFRONT OF ME!! Do you comprehend thus far??????? Over 3 hours later, at the collection desk, to FETCH my "FIXED" phone, the lady wants to know, "what I am doing here??????????????????????????????????????????????????????????????" and if "I ordered the parts". SAY WHAT NOW?? HUH WHAT?????????????????????????? she disappears in suspicion and I wait, to witness, she hides her face and speaks in Afrikaans to Tia, INFRONT OF ME.. so this is an issue yeah?? despicable. What do you take me for? I did everything you asked, and you treat me like gutter trash?? Are you serious? WHY ARE YOU ALLOWING STAFF TO SPEAK IN AFRIKAANS IN FRONT OF THE CUSTOMER AND TALK ABOUT THE CUSTOMER. how pathetic are you??? I ask for the Manager, who tells me "everything I need to hear" to make it all better, but LIES, as not one staff member took the liberty to EMAIL me of any issues that may arise to increase my wait time, like "load shedding for this vacuum machine". The manager then **** that she would contact me herself. After being asked to wait 1 more hour as the phone is now in the "vacuum machine and almost done". IT WAS NOTTTTTTTTTTT DONE!! I got my phone back in a much worse condition!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! MIND YOU. The technician Oliver Mugm comes out and has oh so much to voice, he returns my phone with no "screen protector", so The manager now **** yet about another technical aspect. Oliver then tells me, he was not able to do anything as now he needs to raise the entire screen being replaced, Oliver also made me aware that the consultant I dealt with at 9:10 am **** TO ME with the legal documents, and a dead pixel on the screen is now "physical damage". So if there was a competent staff or a technician that took 2 seconds to look at the phone when I got there, ALLLLLL THIS TIME OF WASTAGE could be eradicated!! but lies lies lies!! Nothing made respectful sense in your processes today.

IRONICALLY IN SEPT OF 2022: I went through almost the same situation with this same TIA at the same MM electronics staff, as Samsung was adamant I cannot go to any other Samsung store. There was a severe miscommunication and a lot of my time was wasted. On the day, they forgot about my job card and only started working on the phone, when I WAS THERE TO COLLECT AND HAD TO START WAITING FOR THE 3RD TO 4TH HOUR!!

GET YOUR PROFESSIONALISM IN ORDER WITH THE DEROGATORY STAFF AT THIS MM ELECTRONIC "PLACE OF BUSINESS''. I don't appreciate you jeopardizing my livelihood for this BS, I have responsibilities to make sure I pay SAMSUNG every month for this mobile device!! It is very simple logic.

THE NERVE OF THIS ENTIRE SITUATION, IS LIKE MM electronics staff DO NOT EVEN SPEAK TO EACH OTHER, THERE IS NO ACTUAL PROCESS, I AM NOT ABLE TO GRIP WHAT THE CONSULTANT SIGNED OFF WITH ME, THE PUTRITE BEHAVIOUR OF YOUR LANGUAGE INFRONT OF ME. This is not on SAMSUNG!! I will be further sharing this to all necessary platforms for awareness as I was surrounded by 3 other customers that were just in the same situation as I, ANNOYED. I really do not think I should invest in Samsung anymore due to this "MM electronics place".

-- Thank you, ***

---------- Forwarded message --------- From: <***> Date: Wed, Mar 22, 2023 at 11:21 AM Subject: RE: MM All Electronics/Samsung Electronics Centre: To: Rowann Singh <***>

H Ma’am

Yes we have wifi.

As long as there is no physical damage to the device then we can replace under warranty

Kind regards

Tia

From: Rowann Singh <***> Sent: Wednesday, 22 March 2023 11:20 To: *** Subject: Re: MM All Electronics/Samsung Electronics Centre:

Hi,

I can do that, Do you have wifi so that I can log on to my laptop to work perhaps?

Please confirm that warranty will cover the screen protector.

Thank you,

On Wed, Mar 22, 2023 at 11:14 AM <***> wrote:

Good day

We do have in stock, the technician please request if you can come in on Friday morning?

Thank you,

Kind regards,

Logo

Tia Simon

MM All Electronics | Samsung Customer Care Center

The Wedge Shopping Center | 255 Rivonia Rd, Morningside E-Mail: *** | w: www.allelectronics.co.za Direct: *** | Work: ***

From: Rowann Singh <***> Sent: Wednesday, 22 March 2023 11:12 To: *** Cc: ***; ***; *** Subject: Re: MM All Electronics/Samsung Electronics Centre:

Hi Tia,

Okay, as the call just went silent for minutes.

Do you have the part already, then I can come in and wait? Or do you need to order the screen protector?

This is covered by warranty, yes?

Thank you for the reply.

On Wed, Mar 22, 2023 at 11:06 AM <***> wrote:

Good day Ma’am

Apologies for being cut off, we have loadshedding and network went down.

Please note the device has to be brought in for assessment, should it only be the screen protector then we can do it while you wait, it does take 2-3 hours.

Should there be any other problems that are found during assessment then the device has to be booked in for a couple of days.

Kind regards

Tia

From: Rowann Singh <***> Sent: Wednesday, 22 March 2023 10:40 To: ***; ***; *** Subject: MM All Electronics/Samsung Electronics Centre:

Good Day,

Please note I am trying to call the Samsung Repair Centre, but to no avail. Can you please advise.

Last Sept(2022) I was there, and you replaced the protective plastic on my Samsung Z Flip 3, this somehow CAN ONLY BE DONE at your facility due to the seal/vacuum process, which took 2 hours.

With folding the mobile phone, it has recently created new air bubbles, and every time you close the phone, the air bubbles increase in size, which affects visibility towards usage of this expensive phone.

Kindly advise the process to replace this protective film again? Kindly advise at whose cost this will be for. The phone was purchased in Sept 2021, and the screen has no cracks/damage.

I await your response.

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