RN
Rhangani N
1 reviews | Active since Dec 2010
17 Feb 2020, 11:43
Incompetence
Submitted cellphone for damage report at Samsung Store in Menlyn.
I was supposed to get the report within 48 hours.
But 7 days later Im still waiting besides the promises they have been making to call me back ever since last week Tuesday.
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
17 Feb 2020, 13:48Good day, Rhangani,
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
:^TM
Samsung South Africa's reply17 Feb 2020, 13:48
Official
Good day, Rhangani,
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
:^TM