DM
Dorothy M

1 reviews | Active since Mar 2013

19 Jan 2016, 18:11

Inappropriate and unhelpful salesman !!!

On 19 January I went to the Samsung product store to enquire on available cell phones for sale at the store.<br> When I entered the store, no one approached me to offer assistance and after a few minutes of lurking around the store I eventually took it upon myself to approach a salesman for assistance. <br> <br> After he advised me on the specs and prices of the latest cell phones available, I asked him to direct me to the MTN store, to which he responded suggestively \ what are you going to give me in return...". I asked him to repeat himself and he again asked the same question. Feeling uncomfortable I then left the store and told him I would find it myself.<br> <br> I find his behaviour highly inappropriate and not expected from such a reputable brand."""

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Replies (1)
Samsung South Africa
Samsung South Africa's reply20 Jan 2016, 08:33
Official
Hello DoLeMo,


This is to acknowledge receipt of your complaint.

Please be advised the query is currently in escalation with our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on the matter.




Regards
Samsung Team