Impossible to submit warranty claim

After more than 2 months of battling to get Samsung to honor the warranty on our fridge we had to buy a new one. We still cannot get them to inspect it even after numerous calls and waiting time after time for them to come out and the never do. If you insist on us having to pay your service provider to inspect the fridge at least make sure you provide more than one in Gauteng, and provide some channel to escalate it when they simply do not provide a service. Your warranty means nothing if it is impossible to claim against it