1 reviews | Active since Nov 2012
Impossible to Redeem Promotional Voucher
I purchased a new Samsung washing machine at a retail store, was coerced into upgrading my purchase in order to qualify for the promotion of a voucher to purchase a product to the value of R3000 on the Samsung Online store - I have been attempting to do this since the end of November 2020, there is NO stock available of the items I would like to purchase, I now get stock alerts that the item is available (Subject: Re: Samsung - Back in stock alert -ME6194ST Solo MWO with Smart Sensor, 55 L) however when I go onto the online store the product is not in stock. If I'd known this was going to be such a mission I would have purchased both products on the day, I enquired as to whether I could use my R3000 voucher elsewhere and the answer is NO - not even at a Samsung store, I am really disappointed and feel that I was led into purchasing a higher value product to the benefit of the voucher which is impossible to redeem! I would really like to have this attended to and the product I'm interested in purchasing with my voucher available to me or the voucher was a waste of my time and the increased value in purchase on beneficial to SAMSUNG.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Please give me details of "Addressed Accordingly"?? I am still no better off than I was on the 17th December, I am utterly disgusted in the way this has been handled, the least I expect is that I am given authority to purchase the product I want within a Samsung store or Samsung distributor and make use of my promotional voucher. Samsung can sort out the paperwork on their side..... Failing which, I will be returning the Samsung product to the store I purchased it from for a full refund and will purchase a brand I can rely on to meet my expectations, I will also continue to tarnish the Samsung brand and tell all my contacts about the appalling service and conning done by Samsung, I will be contacting Primemedia and Kagiso Media who are promoting your "voucher promotion" to tell them what a **** this is.....
Please give me details of "Addressed Accordingly"?? I am still no better off than I was on the 17th December, I am utterly disgusted in the way this has been handled, the least I expect is that I am given authority to purchase the product I want within a Samsung store or Samsung distributor and make use of my promotional voucher. Samsung can sort out the paperwork on their side..... Failing which, I will be returning the Samsung product to the store I purchased it from for a full refund and will purchase a brand I can rely on to meet my expectations, I will also continue to tarnish the Samsung brand and tell all my contacts about the appalling service and conning done by Samsung, I will be contacting Primemedia and Kagiso Media who are promoting your "voucher promotion" to tell them what a **** this is.....