ZJ
Zowie J

1 reviews | Active since Dec 2012

02 Nov 2015, 18:54

Immersive realism with Samsung Full HD 3D technolo

I researched buying a 3d uhd tv on the Samsung website. When I went to the shop with the intention of buying the tv I found out that the tv did not have 3d while it's advertised as 3d on the website. . On the Samsung website the features for the UHD 4K Curved Smart TV JU6600 Series 6 indicate that the tv has 3d \Immersive realism with Samsung Full HD 3D technology.Samsung's sophisticated Full HD 3D technology means you can even enjoy 3D movies and TV shows at stunning Full HD resolution...".<br> I brought it under their attention on the website but after weeks I notice that the false advertising persists. <br> Their reply did not contain anything about the false info on the website:<br> <br> Dear Zowie Jacobs <br> Thank-you for contacting Samsung Electronics. <br> Your reference number for your enquiry is: *** <br> <br> Ref number: *** <br> <br> Hope this email finds you well. <br> <br> Kindly note that the model code provided UA48JU6**** does not have 3D. Kindly note that you can contact the nearest Samsung brand store for assistance with a TV that has 3D"

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Replies (1)
Samsung South Africa
Samsung South Africa's reply04 Nov 2015, 10:24
Official
Hello jacobszrj,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards

Samsung SA