Immediate resolution to approved warranty claim!!!

I am tired of all these generic responses. I want this issue resolved by Monday 30th December 2024, or i will be obliged to approach the ombudsman for further assistance. Please do not reply to this message with your usual generic responses. You have my contact details, i need this resolved immediately

Purchased a 70 inch Samsung DU7000 tv. The tv stopped working a month later. We put in a warranty claim (Job number: ***) on the 5th of December 2024, and were told a technician would come through to inspect the tv (which he did). Upon completion of the inspection, the technician advised Samsung would revert back to us with further information. A few days later, one of the contact agent from Samsung gave us a call to inform us our exchange request had been approved, and that the exchange department would get in contact with us to advise the exchange procedure. We are since awaiting for the exchange department to advise us on the exchange procedure. We were initially told the whole process from initial claim to the exchange completion would take maximum 14 days, which has since elapsed. Endless attempts has been made from our side to get a hold of the exchange department, but to no avail.