TM
Tarryn M

1 reviews | Active since Jun 2011

17 Feb 2015, 09:18

IMEI Number not being picked up by warranty

I wanted to find out why the IMEI number on my phone is not being picked up on the Samsung warranty system? I had an issue with the phone not charging and eventually took it in to Samsung Customer Care Centre on 14th Avenue. They mentioned i would have to have the USB charging port replaced for R 900.00, of which i paid, as i needed my phone back and needed it to charge. This was in January 2015. I need to somehow be reimbursed for this amount, as my phone to my knowledge is under warranty, as all Samsung phones hold a 2 year warranty, do they not? Please advise. My IMEI number is ***. I received this phone late 2013 from a reputable company's head office in Midrand.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply17 Feb 2015, 10:55
Official
Hello tazclaire,

We acknowledge your comments posted on the Hello Peter Consumer Website.

Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.

We have assigned one of our skilled consultants to contact you and offer further assistance.

Kind Regards
Samsung South Africa