NW
Nicholas W
1 reviews | Active since Oct 2014
24 May 2019, 04:00
I'm so disappointed with you Samsung... :-(
It truly pains me to write this as an ardent Samsung loyalist... This is in relation to the 3rd party facilitator you use for accessories CELCOM This is my post on their profile...
1 star but only because I can't give none... Placed an online order on the 5th of March... delivery is supposed to happen in 3-5days...followed up repeatedly and just get messed around by a new person each time... still waiting for Janine the manager to phophone me back 3 weeks later...my emai didn't get a response either...
*** do you want me to do in order to receive my paid for item...?
I'm so ****ing immensely disappointed in you as a brand I champion at every opportunity...
Helpful (0)
Replies (2)0
Replies (2)Samsung South Africa's replyOfficial
24 May 2019, 04:01Good day Nicholas
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^JL
SamsungSA:^JL
Samsung South Africa's reply24 May 2019, 04:01
Official
Good day Nicholas
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^JL
SamsungSA:^JL
Samsung South Africa's replyOfficial
27 May 2019, 12:44Good day Nicholas
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply27 May 2019, 12:44
Official
Good day Nicholas
Herewith your reference number:
***
SamsungSA:^LZ
