I’m done with Samsung !!!!

So this all started with getting my washing machine fix ... after 3 weeks of trying to get Samsung to log my fault a technician finally was assigned to come fix it .

They took the unit back “repaired it” and after a week it was delivered back to my house .

Good news right unfortunately not ... they delivered the unit after which i was excited to finally being able to wash my own clothing only to find the exact same problem . Called the repair center and they sent a tech back the next day , I had explained to them it only gives the error when I have a lid in the unit but needs less to say they only test when unit is empty .

The technician advised it was my feet not sitting flat which he adjusted and left .( he tested on a empty load)

I then proceed to do a full load of washing only to find the exact same problem . I called the repair center exact same day explain it still doing it , they advised me they would speak to the technicians and revert back .

Next day no phone call I called back and spoke to Karabo (which I had been speaking to all this time ) and he advised sorry he forgot to get back to me he would call me back with a new scheduled time .

The weekend past at which point I called on Tuesday asked for some feedback but I could not get through to them .

I then proceeded to escalate this matter to Samsung South Africa which told me this had been escalated and they had informed the repair center , followed up every day till the following Tuesday at which point they stopped replying .

I tried calling Karabo back he advised a technician was scheduled to come to me that day , perfect right unfortunately not, Wednesday I called again Karabo apologized saying technician got stuck at another client and he was coming on that day .

End of that day came only to be told sorry they forgot but a technician is scheduled for Thursday morning.

Thursday morning came and guess what ... still nothing , I called the service center spoke to a manager for the 3rd time and they advised they would come that same day .

Let’s see

If Samsung does not like its clients we can always move to a different brand , this is completely unacceptable and I have never experienced such bad service .

I will be selling all my Samsung appliances and moving to someone who cares