I would rather crawl through a desert of broken glass than buy another samsung product

If I could give less than 1 star I would. This has been by far the worst customer experience I have had in my life and will NEVER buy a Samsung product ever again.

I reported my fridge faulty to Samsung on the 24th of Jan 2023. It is now the 24th of April and my fridge still hasn't been repaired. This includes:

-Contacting their WhatsApp customer service 20+ times -Being told the service center will contact / come out tomorrow and then nothing happens -Was assigned a case handler that replies only when she feels like it -Involving the consumers ombudsman -Being told that the case handler can no longer provide me with any feedback since the ombudsman is involved and I should wait for feedback from the ombudsman -The ombudsman then telling me there is no feedback since Samsung has provided NONE -Asking for the mangers details and being told 'we are not refusing your request, yet have been advised not to do so' -Having the same repair people come to my residence on 3 separate occasions and it still not working -Getting a call from Samsung to hear 'After the repair, are you still satisfied with the working condition of your fridge' Having to not lose my temper explaining the fridge never worked and then asked 'what seems to be the problem' when I've explained it in detail to at least 5 agents and a useless case handler -Being then charged for a call out and told the procedure to fix a fridge outside of its warranty is a lengthy one when it is still inside the warranty -Sending the proof of purchase to Samsung, only for them to ignore it until I ask the ombudsman for feedback -Being told by every agent that 'we understand your frustration'

Through all this I had to put my family first and bought a new fridge. I can't begin to explain the hours I've spent on the phone, the days I had to put in leave to be at home and the joy of speaking to people who just don't care.