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caitgotts C

1 reviews | Active since Jul 2017

27 Jul 2017, 15:23

I wish my phone caught on fire.. least I would be free of Samsung

<p>After having months of problems with Samsung due to my phone over heating and Samsung making my life hell to fix it, I now am again exposed to their blatant lies and lack of any real service.</p> <p> </p> <p>I am trying to retrieve stuff that was backed up to this imaginary thing called the "Samsung Cloud".</p> <p>Guess what... the cloud does not exist and that backing up is just Samsung taking your data and doing who knows what with... obviously making money off it somehow.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 Jul 2017, 08:33
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

Samsung SA