NH
Nadeem H

1 reviews | Active since Nov 2013

19 Mar 2015, 12:08

I wish I bought an iPad

I wish I bought an iPad instead of a Samsung Galaxy Tab S 8.4. That's how I feel about the Samsung product I bought. I've been a loyal Samsung customer over the years with TV's, appliances and mobile devices. But now I'd consider alternatives before buying Samsung.<br> <br> The issue I have is that I've experienced excessive battery drain on the Tab S. I took it to Samsung Care Centre in Roodepoort on 07/03/15 and after just over a week I was told the device was ready on 16/03/15. This was after being told it will take 2-3 days. I drove about 40km to collect the device only to be told that they found no fault in their testing. I then told the technician to use it and we found that the battery was in fact draining. So the lab test that Samsung done is questionable. <br> <br> The technician told me he will do a complete wipe and reload the software. He also said that Samsung will deliver the device to me the next day. I filled out a waybill and left.<br> <br> I've been following up with the Care Centre daily and I'm always been told that the device is ready for collection, but no one can tell me when it will be delivered or if it is actually fixed. Return my device or give my money back please.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply19 Mar 2015, 13:29
Official
Hello nhoosen,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind Regards
Samsung SA