I WILL NOT RECOMMEND A SAMSUNG PHONE!

On the 27th of November I Renewed my cell phone contract and received a message from the MTN Shop consultant that SAMSUNG is giving away redemption vouchers and I qualify for a R1000 voucher due to purchasing a samsung phone.

I wanted to purchase a cellphone cover and screen protector for my new phone with the voucher.

I followed all steps to get the voucher and received a message saying that I will receive the voucher within seventy two hours.

After more than seventy two workinh hours (1week), I have followed up as I have not received any voucher and asked about the voucher and then I received a message telling me that I will not receive the message for the voucher via whatsapp, but via sms. I did not receive anything via sms after another week. I then phoned SAMSUNG, They said they will follow up and call me back, still have not heard anything its more that 2 weeks now.

I then contacted MTN and the MTN consultant asvised to come into the store to talk to the SAMSUNG rep to assit me.

I then drove all the way to the MTN shop in Somerset west mall, after confirming the rep was going to be there to assist me after 5pm. When I got there 5h30 the rep has already left.

In the meanwhile (while delaying the purchase of a phone cover and screen protector) because SAMSUNG has promised a voucher, my phone got damaged.

I then visited the MTN store again on the 10th of Dec and no LUCK, i would not want a rep to respresent my brand in that manner, no proper communication, and no communication from the MTN store consultants and the SAMSUNG rep.

The moral of the story is that SAMSUNG makes false promises and have exceptionally bad customer service. I am SO upset I did not stay with Huawei as they were much better with their customer service. Now here I switch to a SAMSUNG thinking its the best of the best because of the name and the price, NO NO NO!!!!

Worst experience ever! I will NEVER purchase a.SAMSUNG EVER AGAIN. I also will not recommend it to anyone.