1 reviews | Active since Jun 2016
I WILL NEVER BUY ANY SAMSUNG PRODUCT EVER IN MY LIFE AGAIN !!!!
I received a Samsung Note 20 Ultra last year and by accident the screen broke in November... it cost me R10,000 to fix the phone... a colleague walk into me last week and the phone drop, screen is broken again.
I phoned Samsung and the lady told me that MTN must have told me about the R1000 that I must have paid for two free screens if your break your screen, and MTN never told us about it... I phoned MTN in Lenasia and the person told me that them self did not know about the R1000 for two screens.
I phoned Samsung South Africa and told them that even MTN did not know about it... but I will pay for a new screen, is there maybe a change that Samsung can give me a discounted price on a new screen, because no one have told me about the once off payment of a R1000 for two new screens....
SAMSUNG REP****..... SORRY NO DISCOUNT !!!!!!
All good Samsung, you lost a client for live now, and all our companies cell phone contracts is done by me... I will never again take any Samsung phone ever again... we will all move over to iPhones with every renewal of a contract.
To think that all my electrical appliances in my home is also Samsung, because I am a big believer in a Samsung product.... but with service from you just to say "No discount or help for you as our client"... VERY BAD !!!!
I will never support Samsung products ever again in my life....
Keep well, Regards
Rudi Brits
Thank you for just calling me back to tell me it is not your problem if MTN that selling your product did not notified me as a client what options I have to make sure that I'm covered for a broken screen..... I did send you the contact details of the MTN shop and Naseem the sales person that said that they did not know about the R1,000 once off fee for two screens... and still it is my problem as a client.
Now I can say that a big company like yourself do not care about any client.... you are like any other company these days, with just one thing on your mind.... MONEY !!!!!!
I hope for you the best of luck for the future, and please just remember your management.... what comes around, goes around.... one day they them self will feel how I feel to sit on the end of the line and no one wants to help...
I did not ask a screen for free... I only wanted a good discounted price instead of paying R20,000 for two screens in 7 months !!!!!
Me myself and all other phone contracts we have will never take a Samsung product ever again when upgrading... Have a good life and when the bad luck hits you guys like me... I hope you will remember what you are doing to other people... but pay you will pay !!!
Regards,
Rudi Brits
Thank you for just calling me back to tell me it is not your problem if MTN that selling your product did not notified me as a client what options I have to make sure that I'm covered for a broken screen..... I did send you the contact details of the MTN shop and Naseem the sales person that said that they did not know about the R1,000 once off fee for two screens... and still it is my problem as a client.
Now I can say that a big company like yourself do not care about any client.... you are like any other company these days, with just one thing on your mind.... MONEY !!!!!!
I hope for you the best of luck for the future, and please just remember your management.... what comes around, goes around.... one day they them self will feel how I feel to sit on the end of the line and no one wants to help...
I did not ask a screen for free... I only wanted a good discounted price instead of paying R20,000 for two screens in 7 months !!!!!
Me myself and all other phone contracts we have will never take a Samsung product ever again when upgrading... Have a good life and when the bad luck hits you guys like me... I hope you will remember what you are doing to other people... but pay you will pay !!!
Regards,
Rudi Brits