I WILL NEVER BUY A SAMSUNG TOP LOADER EVER AGAIN !!!!!!!!!!!!!!!!!! WHAT A WASTE OF MONEY !!!!!!!!!!!!!

I BOUGHT A TOP LOADER IN DECEMBER 2018. I NOTIFIED GAME AND SAMSUNG IN JANUARY 2019 ( IMMEDIATELY AFTER THE THE FIRST TIME I USED IT) THAT I DONT WANT IT ANYMORE BECAUSE IT DOESNT WASH PROPERLY . THE CLOTHES COME OUT AS DIRTY AS IT WAS BEFORE IT WAS WASHED .SAMSUNG WAS GOING TO SEND A TECHNICIAN OUT TO CHECK THE MACHINE BUT IT NEVER HAPPENED ... I TOLD THEM FROM THE START THAT IM NOT HAPPY WITH THE PRODUCT AND JUST WANT TO EXCHANGE IT FOR A FRONT LOADER BECAUSE IT IS NOT WORKING FOR ME . IM SITTING WITH A PRODUCT THAT IM NOT USING . WHAT HAPPENED TO CONSUMERS RIGHTS ?????????????? IM FORCED TO KEEP A PRODUCT THAT I DONT WANT !!!!!!!!!!!!!