I was sold a dream, I received a nightmare!

Samsung online is the worst moving forward.

I bought 2 phones, a wireless charger and 2x buds2 pros from the Sales Consultant named Simon Magakwa. He pushed for the sales, offering heaven on a silver platter... I received hell instead.

The phones and buds2 pros arrived with charging cables that don't have a USB point and the proper point C adapters are out of stock. The wireless charger came without a charging cable, I app**** for a refund, they still haven't collected it. I'm sitting with phones and ear buds that are flat and can't be charged.

I called to inform Simon, he handled me like a trained professional to calm me down, but didn't sort my situation out. I responded to a customer satisfaction email, all they did was reply to the email with an apology. I called and informed the manager, he said my query will be attended to and I will hear from them within 24 hours, it's been over 2 weeks.

I was taken for a ride, my complaint is ignored and Simon is a no show.