I want my refund

On the 10th of August I made an online purchase for on the Samsung website I purchased a Samsung A32 for the amount of R4998.99. Coincidentally I was gifted an even better Samsung that evening so on the 11th of August 2021 at 10h00 I called Samsung to cancel my order and get a refund. I spoke to a lovely customer service representative Silindile who informed me the phone hadn't left the courier depo and she has managed to cancel the order and the turnaround for my refund is 7 - 14 days. I asked for a reference and she gave me the reference number *** . To my dismay on the 12th of August at 13h25 whilst in a meeting I get repeated calls from an 081 number. I sent an automated text saying I was in a meeting and I get a text back saying it's Tshepo from CourierIT to deliver my phone. I responded to the text immediately telling him I had canceled the order and that he must return the item to Samsung to which he Tshepo responded "will do". Then on Saturday the 14th of August at 10h12 I get a call from a gentleman at Samsung from this number *** to ask if I have returned the phone, I explain to him I'd never received the phone in the first place, he says okay he will escalate to the refund department to process my refund. At 10h24 I get an email from *** saying my ticket has been updated, the comment "customer is still waiting for her refund". On Monday 16 August at 12h51 I get a call from CourierIT ***) and the gentleman say "we would like to deliver your phone please give us you address" I told him I had canceled this order and the item must be returned to Samsung and he advised they would do so. Again on the same day at 17h28 i get an email from Samsung *** with the subject " Your goods are on the way!" I immediately responded to this mail copying the customer service team to tell them that I had canceled the order and wanted my refund. On the 17th of August at 11h43 I got an email from *** apologizing for the inconvenience and the email said it would take 2 - 3 days for my refund to reflect on my side depending. Today, 21 August at 10h05 I get a call from a lady asking me if I have returned the phone. I very frustratedly told her the phone never reached my hands. I then started reading her dates and times of the events and calls I have dealt with since trying to cancel my order leading up to her phone then all of a sudden she says "oh we see the phone has been returned I will escalate to the refund department" I am so frustrated with this whole process because I am almost R5000 rand out of pocket. My patience has been push to the limit and my money no where to be seen. Can Samsung please refund me my money. I have never received their product. I'm hating this entire brand so much.