I want my phone back.

<p>My Samsung s7 edge phone was booked in for warranty repairs just under a month ago with no end in sight, I was told it would take 7 - 10 days but it has been almost a month. Your Samsung smart care system is shocking. Apparently the part they received from head office was faulty so they had to start again. Your call center people are very unhelpful with them saying, "well that time is only an estimate", I then ask them do they have a new estimate and they say no, they can't tell me as what if the new spare is faulty again? The status on smart care has been "Your device is now in queue for Quality Control testing" for the last week as I check every day and then on Friday, they emailed me my status. My reference number is ********** 445 I think i should lay a charge of theft against Samsung S.A. This is my first and only Samsung phone coming from LG and other brands and it will probably be my last.</p>