I want my money

<p>Samsung smartcare in Constantia Kloof Office Park (14th Avenue Roodepoort) has the worst customer service. The WORST! Even the managers can't assist you. The other support staff are rude and even lie that they can't transfer calls. Maybe the staff there are so demotivated that they can’t bother to do their jobs well. Or is power so centralised that even the managers there are simply puppets, with no authority to make decisions?</p> <p>They were supposed to have paid the refund end of July 2016. 18 days into August still no sign of my money. I escalated the issue to their VOC department on the 6th of Aug, and even they it appears can’t get the matter resolved. Tarriq told me I’ll have my money by the 15th of Aug and if that was a possibility why didn’t I receive my refund on the 15th of July I asked him – that being a reasonable conclusion. Gus Agria says it a process AND THAT REFUNDS ARE PAID MONTH-ENSD, BUT END OF JULY 2016 WAS ALSO A MONTH-END!!! HE clearly refuses to commit to a date. Samsung when am I getting my money? When???? Is the refund process such an elaborate process that they need SIX weeks to go the process. I need a date please. I need a date!!!!!!!!</p> <p> </p>