1 reviews | Active since Jul 2016
I've been ******
<p>I bought smart TV worth R20 000 they told me that there is a reward of R2000 but you have to buy something they will give you a discount of R2000 I bought a phone Samsung S7 it was R11 000 they used the reward and deducted R2000 I got it at R9000 so on my way home the Lady who was helping me called and told me that she forgot to tell me that there is a reward if you buy Samsung S7 and the reward is Samsung tablet phone she said but they don't have it in the shop she will call me as soon as they arrive in waited it was In October until now I am waiting I went to the shop they tell me the stories that I don't understand. I wasn't going to buy the phone I bought the phone because of the reward they are playing with our emotions I used my petrol to go the to enquire abt this reward only to find that there are stories they show that I am not going to get that reward I want to know it's the way they do their business</p>
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This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
