SS
Shelley S
1 reviews | Active since Sept 2021
23 Dec 2024, 16:31
I upgraded my phone and the deal included ear buds and a watch
I upgraded my phone and the deal included ear buds and a watch. It's been almost 4 weeks and nothing has been delivered. The saleslady at vodacom has tried over and over and they keep fobbing her off. This is absolute disgusting service from what is supposed to be a reputable company. I'm giving Samsung 24 hours to honour the deal or I'm going to report this on every social platform
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Samsung South Africa's replyOfficial
23 Dec 2024, 18:32Good day Shelley
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply23 Dec 2024, 18:32
Official
Good day Shelley
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM