I took my phone in with the Samsung Care insurance on the 5th of April and my Samsung Care insurance was expiring on the 10th

I took my phone in with the Samsung Care insurance on the 5th of April and my Samsung Care insurance was expiring on the 10th. They have requested a Vodacom proof of purchase. Vodacom sent me a wrong proof of purchase with wrong details wick belongs to someone else. Vodacom asked me to log a call so that they can correct this. Vodacom took time to correct this ,they asked me to go to the shop where I bought the phone. On the 11 of April the shop managed to give me the proof of purchase . on the same day Vodacom gave me the proof, Samsung said I did bring proof late so they have rejected my request. I told them that it wastnt my problem it was Vodacom who captured wrong information.