I thought Samsung was a trustworthy brand

I had a recently took out a contract for the S21 FE, from the first week that I received the phone, it has been heating up and the battery has not been lasting. I had to go to Samsung that is out of my way for quikest repairs as I will not have another phone until I get it back. This is highly inconvenient for me as I work 7 days. All my information will be deleted and I will be unable to work because most of my work is done through the phone. I am currently employed 7 days a week and do have capacity or time to go to shops that are out of my way to fix a brand new phone. I am extremely disappointed and I believe I deserve I should be compensated accordingly. I have been using Samsung for years and after this experiance I am considering of getting an iPhone.