I think my email in desperation to R Chetty should say it all

I write to you in shear desperation. I was at the Vodacom shop at the Waterfront in December to replace my ****** phone. I was actually looking for a Huewai but your Samsung specialist in-store sold me the Samsung on the basis of a R5000-00 travel voucher. I was told I would get a cover and screen protector because I was still leaning towards the Huewai which seemed cheaper. I was finally convinced. The cover ended up being some pink branded Samsung cover that actually looks terrible. The special glass fitted Samsung brand fell off my Samsung S8 edge after three weeks. However I remained hopeful because I was sold a voucher that would give me R5000-00 in travel to spend on myself or my wife on vehicle, flight or hotel. After waiting and complying I finally got sent a term of reference that has more terms and conditions than the actual cellphone contract. It begs the question why even have this special if you really do not want people to use it? 4 week waiting period, have to deal through email, strictly not transferable and has a one year validity period. This is no perk this is useless and worthless. Below is a struggle of correspondence that has cost me time, effort and patience. I first write to find out where is my voucher. No answer. I eventually phone and get passed from pillar to post before tracking my voucher number. I then write my first request for a hotel in Morocco. Get the sorry need 4 weeks notice. I write again a broad request – Sun City, Durban or Cape-Town any dates that can use the R5000-00. NO response. I follow up and finally get some lady in Bloemfontein. She comes up with the most expensive options with no logical reason as to why I would chose those options. I write back and I even speak to her on the phone and mention that Flight Centre advertised the Cascades special of R2400-00 per person. I say please book it when ever I can get it. She comes back with the quote that is over R5000-00 and quite frankly not your advertised special, I made it clear I don’t care what dates as long as the hotel special is available. However I get my dates and R900-00 over but I relent because it is more painful re-negotiating. Only to land in Johannesburg today to find that she has made a mistake it isn’t the Cascades it is the Cabanas. This is a flippen material mistake to make considering the state of the one hotel over the other and the fact that I am paying more for a three star hotel than an advertised special of a five star hotel. How can Samsung drop their values so low as to partner with a company that is only interested in profit and nothing to do with customer care? Furthermore how can I either get some compensation to get out of this nightmare with Flight Centre or that I give my phone, cover and voucher back and free myself to go for the Huewai deal. I am even willing to forego the R2500-00 access I paid to get the Samsung just so I can go to an organization that cares. Please please please help me here. No customer should have to face service like this ever. With thanks