I still support you

I received a response to my other complaint received a call 2 weeks ago. Was told it would be sorted out the next day. Nothing. Received a email last week asking for another pic of the receipt. Sent in. No reply. Sent an email and no response. May have got a call this morning but when I picked up nobody was there. Just bought the new Samsung note 5 so still a supporter. This compo thing just seems to be a **** or a south Africa stuff up