SS
Shelley S
1 reviews | Active since Sept 2021
23 Dec 2024, 16:46
I see that you respond in exactly the same manner to every complaint you receive
I see that you respond in exactly the same manner to every complaint you receive. The saleslady at vodacom was told it had been escalated and I would receive a call from samsung with a waybill number. All lies
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Samsung South Africa's replyOfficial
23 Dec 2024, 18:48Good day Shelley
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply23 Dec 2024, 18:48
Official
Good day Shelley
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM