I paid for a new machine, but instead received a flawed one, Samsung REFUSE to exchange!!!!

In December 2020, I purchased 2 Samsung washing machines. Within the first three months, I reported an E6 error on one of the machines. A MMR Electronics technician was sent by Samsung to look into the issue. The E6 error has been intermittently occurring since March 2021. My machine was not switched because Ruwayne from MMR Electronics and I couldn't agree for more than a year. I paid for a new machine, but instead received a flawed one. 2 July 2021 Samsung was aware of this problem because I contacted them on Facebook. The machine's pump has not changed, despite the owner Ruwayne from MMR Electronics' repeated claims to the contrary. He acknowledged that he made a mistake and that the pump on my machine was never replaced; this continued until May 31, 2022. Samsung is conscious of this Linda Machaieie responded to me on June 9, 2022, saying that the machine would only be fixed and not exchanged because it had been continuously operating since I had originally reported the problem. However, MMR Electronics, who claimed he changed the pump for more than a year, has not been dealt with. I feel this is the reason the machine was not changed. My machine was not exchanged, and the technician from MMR Electronics also told Samsung that he believed my machine had been exchanged. Kloppers were contacted by MMR Electronics informing them my machine was exchanged. The machine did not drain or spin at all after MMR Electronics changed the shocks on June 17, 2022, because the drum had sagged all the way to the bottom and the pumps plug had come loose. On Monday, June 20, 2022, MMR Electronics technician examined the machine to see why it does not drain or spin. I ran a load of laundry once more, and this time the machine sagged all the way to the bottom with just 10 little items. Ruwayne from MMR Electronics responded that it is normal when I questioned about it again. Comparing my two machines, the second machine's drum does not drop as far down as mine does, although MMR Electronics claims that this is normal.