I NEED A RESPONSE

I bought my S4mini last year November and around March it gave me issues, STRUGGLED to get assistance as nobody was interested in what happened to the device, the only response I got from Samsung was a quotation, after my persistence in visiting and demanding someone to actually attend to me I finally met Liezl (who was great by the way, she somehow fixed the matter within ONE DAY). Few weeks later after they replaced the LCD, it cracked inside. Now I had to force myself to go back to the Centre where I found the same situation, a quotation regardless of what happened to the device.<br> <br> The only they seem to be interested in is me paying whether I damaged the phone or not. SOMEBODY PLEASE ADVISE. I was advised to submit the device in August already yet nobody has actually assessed the phone, spoke to two managers and they are both interested in giving me \the best price possible"to fix the phone. Nobody has actually bothered to actually ASSESS the device. Somebody please help! It's the second month now"