I'LL NEVER BUY SAMSUNG AGAIN!IS R5 500 AFFORDABLE?

OVER A WEEK LATER AND I STILL DIDN'T GET THE EMAIL ADDRESS FOR SAMSUNG'S MANAGING DIRECTOR DESPITE ASKING FOR IT FROM SIBUSISO,INNOCENT AND ZASERVICE.I ALSO WENT AND FOUND OUT WHAT THE VALUE OF MY PHONE IS AND GUESS WHAT,IT'S R5 500 AND SIBUSISO AT THEIR HEAD OFFICE TOLD ME THAT MY SAMSUNG A5 IS NOT COVERED UNDER THE ADH BECAUSE IT IS AN AFFORDABLE PHONE!I STILL WANT TO KNOW WHY CERTAIN CUSTOMERS HAVE THE ADH BENEFIT AND OTHERS NOT?I WILL NEVER BUY ANY SAMSUNG PRODUCT EVER AGAIN!!!!!!