1 reviews | Active since Jun 2011
I'll Never Buy Another Samsung Product
<p>After damaging my phone during repair at the Smart Care Centre Ashlen Chattergoon has refused to escalate the matter to a manager.</p> <p>I've almost solely purchased electronics and appliances from Samsung, however every experience with Smart Care Centre and now Samsung SA, I'll never buy another product from them!</p> <p>Reference: VOC ********** 419</p>
Good day
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Herewith your VOC reference number:
Kind regards
Samsung SA
Good day
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Herewith your VOC reference number:
Kind regards
Samsung SA
Ashlens manager was supposed to get back to me weeks ago but I am yet to receive a response. Please advise.
Ashlens manager was supposed to get back to me weeks ago but I am yet to receive a response. Please advise.
What's the point of having a call centre when you cannot get a response from someone?
What's the point of having a call centre when you cannot get a response from someone?