AF
Andrew F
1 reviews | Active since May 2021
07 May 2021, 15:44
I just want my galaxy buds
I'm still waiting for the galaxy buds and smart tag I was meant to get after buying my S21. My claim was validated on 5 March and I've called more times than I can remember. I'm sick of being told it'll arrive in two weeks.
The cherry on top of this situation is that my S21 which is only a few months old now has a stuck pixel in the corner of the screen that shines red all the time.
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Samsung South Africa's replyOfficial
07 May 2021, 15:46 Good day Andrew,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply07 May 2021, 15:46
Official
Good day Andrew,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS