I have no more trust in Samsung...

I can't believe there are so many negative reviews for Samsung...with the only feedback from Samsung being a copy-and-paste response!!

Below are the tweets I sent them on their Twitter account on 3 December: "So. On 4 September I took my music system in for repair. On 5 October and an additional R1210 later we fetched it from the repair center. To find out that the original fault was fixed but it now had another problem that was never there when it was taken in... Countless phone calls and lots of frustration later it was picked up by courier on 6 November - 2 months later - to be repaired...again!!! No feedback or nothing was heard from either Samsung or the repair center until I had to follow up countless times...again. On 24 November I demanded feedback from the customer service center. To be told that the thing was fixed and that they were just about to inform me. Lol! Delivery by courier was going to take at most 7 working days. We are now on 3 December and still no music system..."

I posted the below on their Facebook page on 4 December: "The most useless customer service ever. I can't believe this of an international company like this!! #*** #*** #***" Apparently they escalated my query to the complaints department :-)

Today at around 10h00 I called "Customer Service" again to be put on hold for almost 20 minutes...after which the call was disconnected and I had to phone again. Apparently someone is going to call me back...

I'm still without my music player...04 September - 08 December 2020.