I HAVE BEEN WAITING SINCE 22/7/2015 FOR AN ANSWER

I logged a complaint at Samsung. I took back my phone back for the 3rd time for the same problem. Then Smartlab did not want to fix it. So I logged a complain at Samsung HO on 22/7/2015. On 3/8/2015 I got a reply to say they are waiting for a response from Smartlab. That was the last that I heard from Samsung.<br> <br> So I am still struggling with out a phone. I don't get an answer back from Samsung. <br> <br> According to consumer act. If you take back a device for the 3rd time it needs to be replaced with a new one - the same model or better.<br> <br> So I want an answer from Samsung and a new device. I have been struggling with my phone since 9 Jan 2015 and still I don't have an answer.