I have been trying to return a Tab s11 since 9 Jan 2026

I have been trying to return a Tab s11 since 9 Jan 2026. Each time I just get a message that the courier will contact me within 14 business days. I had to relog the return on 6 Feb 2026 because the first return was not captured or captured incorrectly on their side. It has now been 14 business days again and 1 days short of 7 weeks since the first return was logged and still nothing. No feedback on the progress in between the date that it are logged unless you query. Very unhappy about the after sales service